mcm88 Privacy Policy
This Privacy Policy explains how mcm88 collects, uses, stores and protects your personal information when you use our platform. Your privacy matters to us — please read this document carefully before registering an account.
1. Introduction
mcm88 ("we", "us", "the Operator") is committed to protecting and respecting your privacy. This Privacy Policy describes the types of personal data we collect from players who register and use the mcm88 platform at mcm88.bio (the "Platform"), how that data is used, who it may be shared with, and the rights you hold over your personal information.
By registering an account or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and agree to the processing of your personal data as described herein. If you do not agree, please do not use the Platform and contact [email protected] to request account closure.
We only collect and use data that is necessary to operate the Platform safely and legally. We do not sell your personal data to third parties for their own marketing purposes. Any sharing of data is limited to what is required to deliver our services, comply with legal obligations or protect our platform.
2. Information We Collect
We collect personal data through several channels during the account registration process, ongoing use of the Platform, and interactions with our customer support team. The categories of personal data we may hold include:
- ›Identity data: full legal name, date of birth, gender, and a copy of a government-issued identification document provided during KYC verification.
- ›Contact data: mobile phone number, email address, and residential address, all provided at registration or during subsequent account updates.
- ›Financial data: records of deposits, withdrawals, payment method references (e.g. bKash wallet ID, Nagad number, bank account last four digits) and transaction history.
- ›Technical data: IP address, device type, operating system, browser type, device identifier, and session log data collected automatically when you access the Platform.
- ›Usage and gaming data: records of games played, bet amounts, win/loss history, bonus claims, promotional participation, and responsible gaming tool settings applied to your account.
3. Our Privacy Commitments at a Glance
The six principles below summarise how mcm88 approaches data protection. Full details follow in the numbered sections of this policy.
256-bit SSL encryption secures all data transmitted between your device and our servers.
We never sell your personal data to third parties for their own marketing or commercial use.
You can request a copy of all personal data we hold about you at any time by contacting our support team.
You may request deletion of your personal data, subject to legal and regulatory retention obligations.
We will only contact you with promotional messages if you have opted in. You may unsubscribe at any time.
All support communications are handled through encrypted channels. Email us at [email protected] for privacy queries.
4. How We Use Your Information
mcm88 uses the personal data we collect for the following purposes, each of which is grounded in a lawful basis for processing described in Section 5:
- ›Account management: to create, verify and maintain your player account, process deposits and withdrawals, and respond to your support enquiries.
- ›Identity verification (KYC): to confirm your identity and age in compliance with responsible gaming obligations and to prevent fraudulent account creation.
- ›Legal and regulatory compliance: to meet anti-money laundering (AML) obligations, respond to lawful requests from regulatory bodies or law enforcement, and maintain records as required by applicable law.
- ›Personalisation and promotions: to tailor bonus offers, game recommendations and promotional communications to your playing profile, where you have consented to receive such communications.
- ›Platform security and fraud prevention: to detect, investigate and prevent fraudulent activity, account abuse, money laundering, and any other conduct prohibited by our Terms and Conditions.
5. Legal Basis for Processing
We process your personal data only where we have a lawful basis to do so. The legal bases on which mcm88 relies are as follows:
- ›Contract performance: processing your identity data, contact data, and financial data is necessary to create and manage your account, process transactions, and deliver the services you have contracted for when registering with mcm88.
- ›Legal obligation: processing required to comply with anti-money laundering laws, age verification requirements, and any lawful order from a regulatory or law enforcement authority.
- ›Legitimate interests: processing your technical data and usage data to detect fraud, protect platform security, improve our services, and conduct internal analytics — provided this does not override your own privacy rights.
- ›Consent: processing your data for direct marketing and personalised promotions only where you have given us your explicit opt-in consent. You may withdraw this consent at any time by contacting [email protected].
6. Sharing Your Information
mcm88 does not sell your personal data. We share data only where necessary with the following categories of recipients, each bound by confidentiality or legal obligations:
- ›Payment processors and mobile wallet providers (bKash, Nagad, Rocket, Upay and banking partners): to process your deposits and withdrawals securely and to confirm payment account ownership.
- ›Game content providers (Evolution Gaming, Pragmatic Play, Ezugi, Spribe and other studios): solely for the purpose of delivering game services; these providers operate under their own strict data processing agreements with mcm88.
- ›Identity verification and KYC service providers: third-party specialists engaged to verify your government-issued ID documents and confirm your age, acting as data processors under our instruction.
- ›Regulatory bodies and law enforcement authorities: where we are required by law, court order or a lawful regulatory request to disclose your personal data. In such cases we disclose only the minimum data necessary to satisfy the legal obligation.
mcm88 will never sell, rent or trade your personal data to any third party for commercial gain. All data sharing is strictly limited to what is operationally necessary and governed by data processing agreements that require recipients to protect your information to the same standard we apply ourselves.
7. Cookies and Tracking Technologies
The mcm88 Platform uses cookies and similar tracking technologies to enhance your experience, remember your preferences, keep your session secure and analyse how our Platform is used. The types of cookies we use are:
- ›Essential cookies: strictly necessary for the Platform to function. These enable session management, login state persistence and fraud detection. Disabling them will prevent the Platform from working correctly.
- ›Analytics cookies: used to understand how players navigate the Platform, which pages are most visited, and how sessions typically progress — all aggregated and anonymised. This information helps us improve our services.
- ›Preference cookies: remember your language setting, display preferences and other personalisation choices so you do not need to re-enter them each time you visit.
You can control non-essential cookies through your browser or device settings. Most modern browsers allow you to block or delete cookies; however, blocking essential cookies will impair Platform functionality. Note that our Platform is optimised for mobile browsers on Android and iOS — refer to your device's browser settings for cookie management options.
8. Data Security
mcm88 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include 256-bit SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, role-based access controls limiting which staff members can access personal data, regular security audits and penetration testing, and automated threat-detection systems that monitor for suspicious activity around the clock.
While we take all reasonable steps to protect your data, no method of internet transmission or electronic storage is completely secure. In the event of a data breach that poses a risk to your rights, mcm88 will notify affected players without undue delay and take all necessary steps to contain and remediate the breach.
9. Data Retention
mcm88 retains your personal data only for as long as is necessary to fulfil the purposes set out in this Privacy Policy or to comply with applicable legal, regulatory, tax and accounting obligations. In practice, this means that account data — including identity, contact, financial and gaming records — is retained for a minimum of five years following the closure of your account, in line with standard anti-money laundering record-keeping requirements.
Where data is no longer required for any lawful purpose, mcm88 will securely delete or anonymise it. You may request early deletion of data that is not subject to mandatory retention obligations by contacting [email protected] — we will respond within 30 days with confirmation or an explanation of any legal constraints that prevent deletion.
10. Your Rights Over Your Personal Data
As a player on the mcm88 platform, you hold the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with a clear written request:
- ›Right of access: you may request a copy of all personal data we hold about you, including the purposes for which it is processed and any third parties it has been shared with.
- ›Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it without undue delay.
- ›Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purpose it was collected, where you withdraw consent (and no other lawful basis applies), or where processing is unlawful.
- ›Right to restriction: you may request that we restrict processing of your personal data in certain circumstances, for example while a rectification request is being resolved or where you contest the lawfulness of processing.
- ›Right to object: you may object to processing based on legitimate interests, including profiling. You may also withdraw consent for direct marketing at any time, with immediate effect.
Email your request to [email protected] with the subject line "Data Rights Request" and include your full name, registered mobile number and a brief description of the right you wish to exercise. We will acknowledge your request within 3 business days and provide a full response within 30 calendar days. Identity verification may be required before we can fulfil the request to protect against unauthorised access.
11. Children's Privacy
The mcm88 Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from any individual under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data from our records and close the associated account. If you believe a minor has registered on the Platform, please notify us immediately at [email protected].
12. Third-Party Links and Integrations
The mcm88 Platform may integrate with or reference third-party game studios, payment providers and technology partners in order to deliver our services. These third parties operate their own services under their own privacy policies. mcm88 is not responsible for the privacy practices of these third parties and encourages you to review their policies independently. We only partner with third parties who agree to data protection standards consistent with our own obligations.
13. Changes to This Privacy Policy
mcm88 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law or the services we offer. When we make material changes, we will publish the updated Privacy Policy on this page with a revised "Last Updated" date. Where the changes significantly affect how we handle your personal data, we will notify you via the email address registered to your account.
Your continued use of the Platform following any update to this Privacy Policy constitutes your acceptance of the revised policy. We recommend reviewing this page periodically so that you remain informed about how we protect your personal data.
14. Contact Us and How to Raise a Complaint
If you have any questions about this Privacy Policy, wish to exercise a data right, or have a concern about how your personal data has been handled, please contact our privacy team directly. We are committed to resolving all privacy-related queries promptly and transparently.
Email our privacy team at [email protected] with the subject line "Privacy Enquiry". We aim to acknowledge all privacy-related queries within 24 hours and provide a substantive response within 14 calendar days. Our support team is available daily from 9:00 AM to 11:00 PM Bangladesh Standard Time (BST, UTC+6), with overnight agents available for urgent matters.
Your data is protected by industry-standard security. Explore our cricket betting, slots, live casino and fishing games — all accessible with a secure mcm88 account.
Sign In to Your Account Read Our FAQ21+ only. Please gamble responsibly. Your privacy is protected under this policy.